Dear Valued Customers,
Unfortunatly between the hours of 17:00 and 23:30 GMT on Wednesday 19th February 2014 we experienced unexpected and unforeseen down time on our Linux Server “Server1”.
Regretably, users currently hosted on Server 1 may have experiences intermittent connectivity to 1 or more of their services during this time frame including, but not limited to,
– Web Hosting
– Email Accounts (Access & Retreival)
– Domain Name Server Hosting
The root cause of the problem was identified at the data centre and repairs were made as quickly as possible to ensure the least possible downtime.
We are extremely sorry for any inconvenience this may have caused you, we wish it was possible to see these issue coming however due to the nature of system/hardware failures we are unable to predict them.
We continue to strive to provide the best service we can and if you have any thoughts and/or feedback, as always, please don’t hesitate to contact us via email to firstname.lastname@example.org
Thank you for your time and patience with this issue
CARBONYZED | Web + IT Solutions